IPad A1893 -Restore mode - Error 4013

[Spot]

Hello,

IPad crash while using it to play games. Customer said he was playing a game then an ads pop-up came and IPad rebooted. Now IPad always goes to restore mode. Data are not important. Restore, DFU failed with error 4013. I've tried on MacBook and Lenovo with three different cables.

Here are the logs. IPad was never opened. I guess it's a Nand issue ?

18:23:32.227: AMDeviceIoControl: GetOverlappedResult failed
18:23:32.227: AMDeviceIoControl: failed, error 2, usbd status 00000000
18:23:32.722: AMDeviceIoControl: GetOverlappedResult failed
18:23:32.722: AMDeviceIoControl: failed, error 2, usbd status 00000000
18:23:33.222: AMDeviceIoControl: GetOverlappedResult failed
18:23:33.222: AMDeviceIoControl: failed, error 2, usbd status 00000000
18:23:33.722: USBControlTransfer: error 2, usbd status 00000000
18:23:33.722: command device request for 'getenv ramdisk-delay' failed: 2009
18:23:37.715: <Recovery Mode Device 00D45BF8>: operation 6 progress -1
18:23:37.715: Max file size is: 536870912
18:23:37.715: sending file: C:\Users\charles\AppData\Local\Temp\Per7E2.tmp\Fir mw are\all_flash\RestoreDeviceTree_DeviceTree.j71bap. img4
18:23:37.715: Sending Restore Device Tree
18:23:37.715: sending ZLP to terminate transfer
18:23:38.779: <Recovery Mode Device 00D45BF8>: operation 6 progress -1
18:23:38.779: Max file size is: 536870912
18:23:38.779: sending file: C:\Users\charles\AppData\Local\Temp\Per7E2.tmp\Fir mw are\all_flash\RestoreSEP_sep-firmware.j71b.RELEASE.img4
18:23:38.779: Sending RestoreSEP
18:23:38.842: <Recovery Mode Device 00D45BF8>: operation 7 progress -1
18:23:38.842: Max file size is: 536870912
18:23:38.842: sending file: C:\Users\charles\AppData\Local\Temp\Per7E2.tmp\Res to reKernelCache_kernelcache.release.img4
18:23:38.842: Sending Restore Kernel Cache
18:23:39.404: <Recovery Mode Device 00D45BF8>: operation 9 progress -1
18:23:39.404: <Recovery Mode Device 00D45BF8>: Recovery mode succeeded
18:23:39.404: Finished Recovery Restore Phase: Successful
18:23:39.404: Starting micro-iOS operating system in RAM for restore.
18:23:39.404: The iDevice will switch to Normal mode
18:23:42.717: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281&MI_00#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\USB#VID_05
AC&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM:03_SCE P :01_BDID:18_ECID:001C09E10A500026_IBFL:3C_SRNM:[F9FWK9HXJF8M]#M
UX1#f7e3edc5
18:23:42.717: WinAMRestore::ProcessDevNodesChanges: device: 0x00d450a8, notify: 2, connected: 0
18:23:42.717: WinAMRestore::ProcessDevNodesChanges: device: 0x053ae150, notify: 2, connected: 1
18:23:42.717: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281&MI_00#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\US
B#VID_05AC&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM :03_SCEP:01_BDID:18_ECID:001C09E10A500026_IBFL:3C_ SRNM:[F9FWK9HX
JF8M]#MUX1#f7e3edc5, inst: 0x53ae150
18:23:42.717: IBOOT, DFU \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\USB#VID_05AC&PID_1281#SDOM:01_C
PID:8010_CPRV:11_CPFM:03_SCEP:01_BDID:18_ECID:001C 09E10A500026_IBFL:3C_SRNM:[F9FWK9HXJF8M]#MUX1#f7e3edc5, inst: 0x53ae
150
18:23:42.717: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\USB#VID_05A
C&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM:03_SCE P: 01_BDID:18_ECID:001C09E10A500026_IBFL:3C_SRNM:[F9FWK9HXJF8M]#MU
X1#f7e3edc5
18:23:42.717: WinAMRestore::ProcessDevNodesChanges: device: 0x00d450a8, notify: 2, connected: 0
18:23:42.717: WinAMRestore::ProcessDevNodesChanges: device: 0x053ae150, notify: 2, connected: 0
18:23:42.717: Recovery mode device disconnected with ECID: 0xA500026
18:23:42.717: Recovery mode device disconnected
18:23:42.717: Device removed when in state Restoring, moving device to transition state
18:23:42.717: Changing state from 'Restoring' to 'Transitioning'
18:23:42.717: Waiting for the iDevice to reconnect after switch mode completed. The maximum waiting time is 10 minutes.
18:23:42.717: Creating timer to monitor transition
18:23:42.717: Creating a timer for 10 minutes
18:23:55.875: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281&MI_00#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\USB#VID_05AC
&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM:03_SCE P:0 1_BDID:18_ECID:001C09E10A500026_IBFL:3D_SRNM:[F9FWK9HXJF8M]#MUX
1#612b5097
18:23:55.875: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281&MI_00#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\USB
#VID_05AC&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM: 03_SCEP:01_BDID:18_ECID:001C09E10A500026_IBFL:3D_S RNM:[F9FWK9HXJF
8M]#MUX1#612b5097
18:23:55.875: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
18:23:55.875: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281&MI_00#{ED82A167-D61A-4AF6-9AB6-11E
52236C576}\USB#VID_05AC&PID_1281#SDOM:01_CPID:8010 _CPRV:11_CPFM:03_SCEP:01_BDID:18_ECID:001C09E10A50 0026_IBFL:3D_SRN
M:[F9FWK9HXJF8M]#MUX1#612b5097, inst: 0xd450a8
18:23:55.875: WinAMRestore::ProcessDevNodesChanges: device: 0x00d450a8, notify: 1, connected: 0
18:23:55.875: WinAMRestore::ProcessDevNodesChanges: device: 0x053ae150, notify: 2, connected: 0
18:23:55.875: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
18:23:55.875: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
18:23:55.875: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\USB#VID_05AC
&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM:03_SCE P:0 1_BDID:18_ECID:001C09E10A500026_IBFL:3D_SRNM:[F9FWK9HXJF8M]#MUX
1#612b5097
18:23:55.875: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\USB
#VID_05AC&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM: 03_SCEP:01_BDID:18_ECID:001C09E10A500026_IBFL:3D_S RNM:[F9FWK9HXJF
8M]#MUX1#612b5097
18:23:55.875: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
18:23:55.875: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\U
SB#VID_05AC&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPF M:03_SCEP:01_BDID:18_ECID:001C09E10A500026_IBFL:3D _SRNM:[F9FWK9H
XJF8M]#MUX1#612b5097, inst: 0xd450a8
18:23:55.875: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C
14FA8C54}\USB#VID_05AC&PID_1281#SDOM:01_CPID:8010_ CPRV:11_CPFM:03_SCEP:01_BDID:18_ECID:001C09E10A500 026_IBFL:3D_SRN
M:[F9FWK9HXJF8M]#MUX1#612b5097, inst: 0xd450a8
18:23:55.875: WinAMRestore::ProcessDevNodesChanges: device: 0x00d450a8, notify: 1, connected: 1
18:23:55.875: WinAMRestore::ProcessDevNodesChanges: device: 0x053ae150, notify: 2, connected: 0
18:23:55.875: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
18:23:55.875: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281&MI_00#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\USB#
VID_05AC&PID_1281#SDOM:01_CPID:8010_CPRV:11_CPFM:0 3_SCEP:01_BDID:18_ECID:001C09E10A500026_IBFL:3D_SR NM:[F9FWK9HXJF8
M]#MUX1#612b5097, inst: 0xd450a8
18:23:55.875: IBOOT, DFU \\?\USB#VID_05AC&PID_1281&MI_01#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\USB#VID_05AC&PID_1281#SDOM:01_C
PID:8010_CPRV:11_CPFM:03_SCEP:01_BDID:18_ECID:001C 09E10A500026_IBFL:3D_SRNM:[F9FWK9HXJF8M]#MUX1#612b5097, inst: 0xd45
0a8
18:23:55.875: Recovery mode device connected with ECID: 0xA500026
18:23:55.875: Found known device, nudging state machine.
18:23:55.875: _AMRecoveryModeDeviceFinalize: 00D45BF8
18:23:55.875: Recovery mode device connected
18:23:55.875: Transitioning device returned, continuing restore.
18:23:55.875: Canceling timer
18:23:55.875: Changing state from 'Transitioning' to 'Restoring'
18:23:55.875: switch mode succeeds, continue flashing
18:23:55.875: State Machine Dump, status:ERROR - [state:Recovery remaining-cycles:0] -> [state:RestoreOS remaining-cycles:1 (current state)]
18:23:55.875: Unexpected device state 'Recovery' expected 'RestoreOS' (Probably caused by corruption or panic in the bundle's restored)
18:23:55.875: Changing state from 'Restoring' to 'Error'
18:23:55.875: State is now set to error: Unexpected device state 'Recovery' expected 'RestoreOS' (Probably caused by corruption or panic in the bund
le's restored)
18:23:55.875: Found AuthInstallRestoreBehavior and selecting behavior based on that.
18:23:55.943: Flash error code: 4013.
18:23:55.943: Flash error explanation: Unexpected device state 'Recovery' expected 'RestoreOS' (Probably caused by corruption or panic in the bund
le's restored)
18:23:55.943: Flash failed!
18:23:55.944: ---------------------------------------------------------------------------------
If it is not a hardware error, you may consider:
1. Connect another genuine cable to the rear USB port of a fully powered case
2. Repair drivers with the iTunes Utility in Toolbox and flash again later
---------------------------------------------------------------------------------
18:23:55.944: Spent: 00 hour(s)01 minutes

[Jessa_the_Professa]

You could rule out tristar first, but this is likely bad NAND. You can replace the NAND if you have the right reader to transfer the serial number to the new NAND then restore

[Spot]

It's not tristar, I've tested it. Thanks, I'll shoot for NAND.

[Jessa_the_Professa]

The only way to "test tristar" is to replace it. Remember that tristar tester devices can only probe the 8 lines that go to the charge port, not the dozens that do not.
Tristar is unlikely, but I have seen tristar faults cause error 4013 and no other symptoms. You have to rule it out by changing the chip, then focus on NAND

[Spot]

Ok. I'll go this way first then.Thanks